Cluttered desks trigger many of the calls that I receive from prospective clients. I was hired by a company to help Holly, their Accounts Payable Specialist accomplish a miracle; she wanted a clean desk. Holly’s inbox received a stack of paper on average of one foot in height each day. She made numerous large stacks all over her desk as she processed the paper. Her desk looked messy and she felt like she was working in chaos.
We met for a consultation and she described the steps that she used to process the payables. As Holly described her work, I asked questions so that I could visualize her work flow process. One of my favorite questions is “What is your next action?” This question helps my clients break down their work into steps. We focused on her next actions and within a very short time we had identified three repetitive actions.
- She entered the payables into the accounting system.
- She scanned the documents into a digital file management program.
- She shredded the documents because it was no longer necessary to keep the hard copies.